General Terms & Booking Conditions

1. Scope

These booking conditions apply to all rental agreements for the holiday apartments of the property Ferienwohnung am Skihang Rehefeld (hereinafter the “landlord”). By sending a booking request, the guest accepts these conditions.

2. Conclusion of contract

The booking process consists of booking request, confirmation and payment:

• The guest's booking request via the booking form on the website (or by e-mail) is a non-binding offer to conclude a rental agreement. Sending the booking request does not yet create a contract.
• The rental agreement comes into being only upon the express confirmation of the booking request by the landlord (by e-mail).
• With the confirmation, the landlord asks the guest to pay the total amount (see § 3). The booking becomes finally binding once payment has been received in full.

3. Payment terms

3.1 Due date

After the landlord has confirmed the booking request, the total amount is payable within 7 days . For arrivals at short notice (less than 7 days before the day of arrival), the payment period is 48 hours.

3.2 Method of payment

Payment is made conveniently and securely via a personal online payment link which the guest receives by e-mail together with the confirmation. Available are credit card, SEPA direct debit and PayPal; processing is handled by the payment service provider Stripe. Payment data is processed exclusively by Stripe and is not stored by the landlord.

3.3 Payment reminders

If payment is not received on time, the landlord reminds the guest of the outstanding payment by e-mail (as a rule on the 3rd and 6th day of the payment period).

3.4 Withdrawal in the event of non-payment

If the total amount has not been received in full by the end of the payment period, the landlord is entitled to withdraw from the contract. In that case the reservation is cancelled automatically and the period is released again. The guest is informed of this by e-mail.

4. Prices & services

The prices stated are final prices and include:

• Accommodation
• final cleaning
• water, heating, electricity
• Wi-Fi
• parking space (if available)

Not included are:

• visitor's tax (Kurtaxe), if levied
• additional services by arrangement (e. g. bed linen & towels)

5. Minimum stay

What counts is the day of arrival: the rule of the period into which the arrival falls applies, and it applies to the whole stay.

• 2 nights outside the periods listed below
• 3 nights on the long weekends of Ascension Day and Whitsun
• 6 nights in the periods around the Saxon Easter, summer, autumn and Christmas school holidays
• 7 nights in the Saxon winter holidays – there as a full week from Saturday to Saturday, see section 6.1

The exact periods are shown by the booking calendar ; when you select a date it states the minimum stay applying there. The periods may differ slightly from the school holiday dates, because a stay begins shortly before the holidays start and reaches into them.

Short-notice bookings: If there are fewer than 8 days between booking and arrival, the longer minimum stays do not apply – it then remains at 2 nights. Single nights cannot be booked as a matter of principle.

Periods let by the full week: A stay that begins before such a period must end on its first changeover day at the latest. So you can stay up to the start of the winter holidays, but you cannot book into the holiday week – it is available only as a whole.

Further exceptions are possible by arrangement.

6. Arrival & departure

6.1 Arrival

From 3:00 p.m. or by arrangement.

In the Saxon winter holidays we let by the week: arrival is then only possible on Saturdays , with departure on the following Saturday. Outside these weeks the day of arrival can be chosen freely.

6.2 Departure

By 10:00 a.m. or by arrangement.

6.3 Late departure

Possible only by prior arrangement.

7. Withdrawal / cancellation by the guest

7.1 Cancellation conditions – Flexible rate

The following cancellation periods apply to bookings at the flexible rate. The cancellation scale relates exclusively to the accommodation price. The visitor's tax, the final cleaning and any linen package booked are refunded in full in every case – the visitor's tax is a pass-through item payable to the town of Altenberg and does not arise if there is no arrival; final cleaning and linen package are services that are not performed if the guest does not arrive (expenses saved within the meaning of § 537 para. 1 sentence 2 of the German Civil Code, BGB).

7.2 Cancellation conditions – Saver rate

The Saver rate is a non-refundable special rate. For bookings at the saver rate the following applies regardless of when the cancellation is made:

Here too, what is non-refundable is only the accommodation price. The visitor's tax, the final cleaning and the linen package are refunded in full at the saver rate as well.

The saver rate offers a 10 % discount on the regular booking price and suits guests whose travel plans are firmly settled.

7.3 Refunds

Payments already made are refunded in accordance with the cancellation rules above. In the case of partial refunds (50 %), the amount is returned to the same means of payment used for the booking.

7.4 No right of withdrawal

For rental agreements covering holiday apartments there is, pursuant to § 312g para. 2 no. 9 BGB no statutory right of withdrawal, because these are contracts for the provision of accommodation for a specific period. Withdrawal by the guest is governed exclusively by the cancellation conditions set out above.

7.5 Recommendation

The landlord recommends taking out travel cancellation insurance, particularly for flexible bookings and longer travel periods.

8. Withdrawal by the landlord

The landlord may withdraw from the contract if:

• force majeure makes performance impossible
• the accommodation becomes uninhabitable
• the guest breaches the house rules

Payments already made are refunded in full.

9. Use of the holiday apartment

9.1 Maximum number of persons

The maximum occupancy stated in the description must not be exceeded (apartment 1: max. 6 persons, apartment 2: max. 8 persons).

9.2 Pets

Bringing pets is not permittedin either holiday apartment. We ask for your understanding: we deliberately keep our holiday apartments free of animals. Assistance dogs are exempt from this (see § 9.2a).

Note on the household community: The holiday apartments are on the ground floor of an apartment building with a shared entrance and a shared garden. A small dog and three cats live in the house; the cats roam freely and also spend time in the garden. The prohibition under paragraph 1 relates exclusively to animals brought along by guests.

If an animal is brought along contrary to paragraph 1, the landlord is entitled to terminate the contract under § 543 BGB and to withdraw under § 8 of these conditions.

9.2a Assistance dogs

Assistance dogs within the meaning of § 12e para. 3 of the German Disability Equality Act (BGG) and guide dogs for the blind are not pets within the meaning of § 9.2. They are permitted for people with disabilities in both holiday apartments.

• The landlord may request proof of assistance dog status (certification or identification under § 12e paras. 3 and 4 BGG) and proof of the liability insurance required by § 12e para. 5 BGG.
• For assistance dogs no charge is made.
• Please tell us when making your booking request, so that we can prepare the accommodation and point out the circumstances in the house (§ 9.2) to you.

9.3 Smoking

Smoking is prohibited throughout the accommodation.

9.4 Damage

The guest is liable for all damage occurring during the stay. Damage must be reported to the landlord without delay.

10. Liability

The landlord is not liable for:

• loss of valuables
• failures of electricity, internet or water
• weather-related restrictions (e. g. lack of snow)

Liability for intent and gross negligence remains unaffected.

11. Data protection

Personal data is processed exclusively for the performance of the contract. What applies is the privacy policy at: fewo-am-skihang.de/en/datenschutz.php

12. Final provisions

Should individual provisions of these terms be invalid, the remainder of the contract stays valid. German law applies. The place of jurisdiction is, as far as legally permissible, the landlord's registered seat.